Emergency Plumbing FAQ's in Dolls Point
Emergency plumbing situations are stressful, and residents often have urgent questions about response times, pricing, and what to expect. We've answered the most common questions below to help you make an informed decision. If your question isn't covered, our phone line is available 24/7 on 1800 349 338.
How quickly can Fixed Today reach Dolls Point for an emergency?
Urgent jobs are dispatched immediately from our West Sydney hub, with the nearest available licensed, insured plumber allocated to reach Dolls Point within typical response windows. Arrival timing depends on current bookings and traffic conditions, and we provide an ETA when you book so you know when to expect the plumber. St George region access via the M5 and local arterials is generally reliable, though peak-hour traffic can affect timing.
What should I do while waiting for the emergency plumber to arrive?
If a pipe is actively leaking, turn off the main water supply at the meter to stop flow and prevent further flooding. For gas leaks, ventilate the area, avoid operating electrical switches, and turn off the gas supply at the meter if safe to do so. For blocked sewers backing up, stop using all plumbing fixtures until the plumber arrives. Do not attempt repairs yourself, as this can worsen the fault or create safety hazards.
Do you charge extra for after-hours or weekend emergency service calls?
After-hours and weekend callouts may involve different pricing due to the urgency and availability requirements. We confirm all costs, including any after-hours premiums, when you book so there are no surprises. The fixed-price quote provided onsite before work starts is the final price, with no hidden fees added at the end of the job regardless of how long the repair takes.
Is there a call-out fee for emergency plumbing in Dolls Point?
Call-out fee arrangements vary by location and job type. When you call to book, confirm the call-out fee status for your specific situation so you know what to expect before the plumber is dispatched. Any call-out fee charged is typically deducted from the final job cost if you proceed with the quoted repair work.
How do you determine if my plumbing issue is a genuine emergency?
Genuine emergencies involve active safety hazards, significant property damage risk, or complete loss of essential services, burst pipes flooding rooms, gas leaks, sewers backing up into the home, or total water heater failures. If the fault is contained and non-urgent, we explain the timeframe and options, but urgent jobs are prioritised and dispatched immediately to prevent damage escalation.
Can you provide a quote over the phone for emergency work?
Accurate pricing requires site assessment to confirm the fault type, access requirements, and parts needed. We provide a fixed-price quote once scope is established during the first visit, and you decide whether to proceed before work starts. Quoting over the phone without assessing the issue risks inaccurate pricing and unexpected costs later, which is why we always assess in person first.
What happens if the repair requires parts you don't have onsite?
Our mobile workshops are fully stocked with common parts for most emergency repairs, but if a specialised component is needed, we explain the lead time and provide an interim solution where possible to make the fault safe until the part arrives. Once the part is available, we return to complete the repair, and the original fixed-price quote remains valid unless scope changes are required.
Are your emergency plumbers licensed, insured in NSW?
All attending plumbers are licensed in NSW for plumbing, drainage, and gas fitting (Licence 305428C) and have completed police checks. We're fully insured with Public Liability and Workers Compensation, which protects you if accidental property damage occurs during work or if workplace injuries happen on the job. Licencing and insurance details are confirmed on arrival and included in all job documentation.
Do you clean up after emergency repairs are completed?
We use drop sheets to protect floors during work and clean up the immediate work area after repairs are completed, removing debris generated by the job. If the fault required opening walls or ceilings for access, we restore the area to a tidy finish, though structural repairs like plastering or painting are handled separately and quoted once plumbing work is complete.
What warranty covers emergency plumbing work?
All workmanship is backed by our Lifetime Labour Warranty, which covers the quality and durability of the repair work we perform. Installed parts and appliances are covered by standard manufacturer warranties, and we provide warranty documentation with all job paperwork. If an issue arises with our workmanship after completion, we return to assess and resolve it at no additional cost under the warranty terms.