Plumbing FAQ's in Dolans Bay
These are the questions Dolans Bay residents ask most often about emergency plumbing, pricing, and what to expect when you book. If your question isn't covered here, call us on 1800 349 338 and we'll answer it directly.
Do you charge a call-out fee for emergency plumbing in Dolans Bay?
Call-out fee policy can vary by suburb and job type. When you call to book, confirm the call-out fee status for your specific situation in Dolans Bay. Our fixed-price quoting model means the total cost is confirmed onsite before work starts, so you'll know what you're paying regardless of how the call-out is handled.
How quickly can you reach Dolans Bay for an emergency?
We dispatch from our local Dolans Bay hub, and urgent jobs are sent out first. An ETA is provided when you book where possible, and arrival timing depends on current bookings, traffic conditions, and property access. Waterfront and hillside properties may require coordination around steep driveways or narrow lanes, which we confirm when scheduling.
What does your fixed-price quote include?
The fixed-price quote covers labour, parts, and everything needed to complete the repair or installation as scoped onsite. It's based on the job, not the hour, and there are no hidden costs or surprise charges added later. You decide whether to proceed once the full cost is confirmed, and the price stays fixed even if the job takes longer than expected.
Are your plumbers actually licensed in NSW?
Yes. All attending plumbers hold current NSW licences for plumbing, drainage, and gas fitting (our business licence is 305428C). We're also adequately insured with Public Liability and Workers Compensation, which protects you if accidental property damage occurs during work or if a workplace injury happens onsite.
What's covered by your Lifetime Labour Warranty?
The Lifetime Labour Warranty covers the workmanship on repairs and installations we complete. If something goes wrong with the work itself, not wear and tear or external damage, we'll return and fix it at no additional labour cost. Parts and appliances are covered by standard manufacturer warranties, which we provide documentation for at the time of installation.
Can you provide same-day service for non-emergency plumbing?
Same-day service is available for most standard plumbing jobs across Dolans Bay, subject to scheduling and technician availability. When you call, we'll confirm whether same-day is possible for your specific job or provide the next available booking window. Emergency jobs are prioritised, but we aim to minimise wait times for all bookings.
Do you service strata and waterfront properties in Dolans Bay?
Yes. We regularly work in strata buildings and waterfront homes across Dolans Bay, and we're familiar with the access coordination, common property boundaries, and documentation requirements that apply. We can follow site induction procedures, provide job documentation suitable for strata records, and coordinate with property managers or committees where needed.
What should I do if a pipe bursts and I can't find the isolation valve?
Turn off the water at the meter (usually located at the front boundary near the street) to stop the flow immediately. If you can't locate the meter or it's stuck, call us on 1800 349 338 and we'll dispatch a licensed and fully insured plumber urgently to isolate the supply and make the property safe while you wait.
Can you provide documentation for insurance claims or strata?
Yes. We provide receipts, invoices, and job documentation suitable for insurance claims, strata records, and property manager files. For gas work, we also issue compliance certificates where required by regulation. If you need photos or additional detail for your records, let us know when booking and we'll make sure it's included.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard. Payment is due on completion once you're satisfied with the work and the system is tested and verified. We provide a detailed invoice suitable for your records, and you can claim the $55 web discount by mentioning "web55" when booking (limited to one per person on paying jobs).