Emergency Plumbing FAQs in Dee Why
These questions reflect what Dee Why residents ask when facing urgent plumbing situations. If your question isn't covered here, call us on 1800 349 338 and we'll explain what's involved and confirm availability.
How quickly can Fixed Today respond to an emergency in Dee Why?
Emergency jobs are sent out first, with the nearest available properly licensed plumber allocated from local Sydney dispatch hubs. We provide an ETA when you call, and arrival timing depends on current bookings and traffic conditions. Urgent faults like burst pipes or gas leaks are prioritised to minimise damage and restore safety as quickly as possible.
What counts as a plumbing emergency in Dee Why?
A plumbing emergency involves immediate safety risks or property damage that can't wait for standard business hours. This includes ruptured pipes, severe drain blockages causing overflow, gas leaks, hot water system failures with active leaks, or any fault that leaves the property without water or creates flooding. If you're unsure whether your situation is urgent, call us and we'll assess the risk and confirm the appropriate response.
Is there a call-out fee for emergency plumbing in Dee Why?
Call-out fee status is confirmed when you book, as it varies by job type and distance. We explain the call-out fee policy upfront, and the emergency repair is quoted separately once we've assessed the fault onsite. There are no hidden fees, and the price you're quoted is the price you pay.
What should I do while waiting for the emergency plumber to arrive?
If a pipe has burst, turn off the water supply at the meter to stop flooding. If there's a gas smell, turn off the gas meter, open windows, evacuate the property, and call us from outside. Do not use electrical switches or ignition sources inside. If a drain is backing up, stop using water in that area to prevent overflow. We'll explain any other immediate steps when you call.
Can emergency plumbing be completed on the first visit?
Most emergency repairs are completed on the first visit, provided the fault is accessible and doesn't require structural work or council approvals. We carry high-pressure water jetters, CCTV inspection equipment, electronic leak identification equipment, and a fully stocked mobile workshop with replacement parts for common fixtures. If the fault requires follow-up work, we explain the options and provide a separate quote for that additional work.
Are Fixed Today plumbers licensed and comprehensively insured?
All attending technicians are licensed and insured plumbers in NSW (Licence 305428C), and we're fully insured with Public Liability and Workers Compensation. Public Liability protects you if accidental property damage occurs during the work, and Workers Compensation protects you if a workplace injury happens on the job. We arrive in uniform, confirm our identity at the door, and provide documentation suitable for insurance claims or strata records.
How is emergency plumbing priced in Dee Why?
Emergency plumbing is priced by the job, not by the hour. We assess the fault onsite, explain what's required to make it safe, and provide a fixed-price quote before starting the repair. The price includes labour, materials, and verification testing. There are no hidden fees, and the quote is valid for one month from the date issued. You decide whether to proceed once you know the cost and what's included.
Does Fixed Today service strata buildings and apartments in Dee Why?
We service strata buildings and apartments across Dee Why, coordinating with property managers and following building entry protocols. We assess whether the fault is lot-specific or common property, provide separate quotes where needed, and supply written reports suitable for strata records or insurance claims. Emergency strata plumbing (ruptured pipes, major leaks) is prioritised to prevent damage to multiple units.
What areas around Dee Why does Fixed Today cover for emergencies?
Fixed Today dispatches emergency plumbers from local Sydney hubs, covering Dee Why and surrounding Northern Beaches suburbs including Collaroy, Narrabeen, Brookvale, Curl Curl, and Freshwater. We provide an ETA based on the nearest available technician and current traffic conditions. If you're outside our standard coverage area, we'll confirm availability when you call.
What warranty applies to emergency plumbing work?
All emergency plumbing work is backed by our Lifetime Labour Warranty on workmanship. This covers the labour and installation; manufacturer warranties apply separately to any hardware or appliances installed. If a fault occurs with the repair, we return and fix it at no additional labour cost. The warranty is explained in writing when the job is completed, and we provide documentation suitable for property records.