Emergency Plumbing FAQ's in Crows Nest
These are common questions from Crows Nest residents dealing with urgent plumbing situations. If your question isn't covered here, call us at 1800 349 338 and we'll explain what's involved and how quickly we can respond.
What qualifies as a plumbing emergency in Crows Nest?
A plumbing emergency is any situation where delay risks property damage, safety, or loss of essential services. This includes ruptured pipes actively flooding rooms, gas leaks causing a distinctive smell or hissing sound, complete loss of hot water supply in winter, or sewage backflowing into bathrooms. If you're unsure whether your situation is urgent, call us and we'll assess the risk level and confirm how quickly a plumber should attend.
How quickly can you reach Crows Nest for an emergency?
We dispatch from local Sydney hubs including West Sydney, Dolans Bay, and Ruse, which means the plumber usually comes from a nearby location. Urgent jobs are sent out immediately and the nearest available technician is allocated. We provide an ETA when you book, based on current workload and traffic conditions. Typical response windows vary depending on time of day and demand, but emergency jobs are prioritised over standard bookings.
Do you charge a call-out fee for emergency plumbing in Crows Nest?
Call-out fees vary by service area and job type. When you book, confirm the call-out fee status and whether it's waived if you proceed with the quoted repair. We're transparent about all charges upfront, and the fixed-price quote provided onsite covers the work required to resolve the emergency. There are no hidden costs added once work is underway.
Can you provide a quote over the phone for emergency work?
Phone quotes for emergency plumbing are unreliable because the scope depends on what's found onsite. A burst pipe might be a simple split in an accessible section, or it could involve concealed damage behind walls. A blocked drain might clear with jetting, or it might need structural repair if the pipe has collapsed. We provide a fixed-price quote once the plumber has assessed the situation, confirmed the cause, and explained what's required to fix it.
What should I do while waiting for the emergency plumber?
If there's an active water leak, locate the main water shutoff valve and turn it off to stop the flow. For a gas smell, don't operate any switches or flames, open windows for ventilation, and evacuate if the smell is strong. For a blocked toilet, stop using it to prevent overflow. If you're unsure what's safe to do, call us and we'll provide brief safety-first guidance while the plumber is on the way. Don't attempt repairs yourself, as this can make the situation worse or void warranties.
Do you service apartment buildings and strata properties in Crows Nest?
Yes. We work in strata and apartment buildings regularly and can coordinate with building managers or strata committees where work affects common property or requires isolation of shared services. We provide documentation suitable for strata records, follow site induction procedures where required, and confirm responsibility boundaries between lot owner and strata before starting work. For shared drainage stacks, we explain which sections are common property and which are the owner's responsibility.
Are your emergency plumbers licensed and insured?
All attending technicians are licensed NSW plumbers (Licence 305428C). We carry Public Liability insurance, which protects you if accidental property damage occurs during the job, and Workers Compensation insurance, which covers workplace injuries onsite. Both policies are current and maintained as part of our operating standards. Work is completed to Australian plumbing standards and compliance documentation is provided for regulated work where required.
What payment methods do you accept for emergency plumbing?
We accept all major credit cards including Visa and Mastercard. Payment is taken after the work is completed and tested. We provide a written invoice suitable for landlords, agents, and business records. For strata properties, we can provide documentation that meets committee reporting requirements.
What if the problem is worse than initially thought?
If inspection reveals additional damage or a larger scope than initially apparent, we explain what's been found, what caused it, and what options are available to resolve it. Any additional work beyond the original quote is explained and priced separately, and you decide whether to proceed before we start. We don't begin unquoted work.
Do you provide a warranty on emergency plumbing work?
Yes. All workmanship is backed by our Lifetime Labour Warranty, which covers the quality of installation and repair work. Manufacturer warranties apply separately to any hardware or appliances supplied. If a defect related to our workmanship appears after completion, we return to rectify it at no additional charge. The warranty applies to the work we performed, not to pre-existing conditions or subsequent damage from other causes.
