Plumbing FAQ's in Clovelly
These questions reflect common concerns from Clovelly residents and business owners. If your question isn't answered here, call us on 1800 349 338 and we'll explain what's involved and what to expect.
How quickly can you respond to an emergency in Clovelly?
Urgent jobs are dispatched immediately, with the nearest available technician sent from our Eastern Suburbs hub. Arrival timing depends on current bookings and traffic conditions, but an ETA is provided when you book and updated if timing changes. For life-threatening situations like gas leaks, we prioritise arrival and can guide you through immediate safety steps by phone while the plumber is on the way.
Do you charge extra for after-hours or weekend callouts?
After-hours and weekend emergency work may attract different pricing due to urgency and technician availability. The call-out fee status and pricing structure are confirmed when you book, so there are no surprises. For non-urgent work, same-day service is available during standard hours at regular pricing.
What does your fixed pricing actually mean?
Fixed pricing means you receive an upfront quote based on confirmed scope before work starts, and that price is what you pay. No hourly rate increases, no surprise extras. The price is by the job, not by the hour. If the scope changes during the work (e.g., a blockage reveals structural damage), we explain the options and provide a revised quote before proceeding. You decide whether to continue once the price is confirmed.
Are your plumbers licensed and insured?
All technicians are licensed NSW plumbers (Licence 305428C), comprehensively insured with Public Liability and Workers Compensation, and background-checked. Public Liability protects you if accidental property damage occurs during work; Workers Compensation protects you from liability related to workplace injuries on the job. We explain what we're doing before starting and confirm access permissions at the door.
What's causing blocked drains in Clovelly properties?
Tree root intrusion in older terracotta or clay pipes is common, particularly from established street trees like figs and eucalypts. Grease buildup in kitchen drains and debris accumulation in stormwater lines after heavy rain also cause blockages. Coastal properties near the beach can experience blockages when sand and silt wash into external grates during storm surge. We use CCTV cameras to locate the blockage and identify the cause before clearing.
Can you fix burst pipes without digging up my property?
It depends on the location and severity. For accessible pipes (under sinks, in ceiling voids, exposed in basements), we can usually repair or replace the damaged section without excavation. For pipes under concrete slabs or driveways, trenchless methods like pipe relining may be an option if the pipe hasn't completely collapsed. We assess access during the initial inspection and explain the repair method before quoting.
How do I know if my hot water system needs replacing or can be repaired?
Age and condition determine repairability. Storage tanks over 10 years old with significant corrosion or leaking from the tank body are typically beyond economical repair. Continuous flow units with failed heat exchangers or obsolete parts may also need replacing. We assess the system onsite, explain whether repair is viable, and provide transparent pricing for both options so you can decide based on cost and expected lifespan.
What should I do if I smell gas in my Clovelly home?
Turn off the gas at the meter, open windows and doors to ventilate, do not use electrical switches or open flames, then call us immediately on 1800 349 338. We respond to gas leaks as emergencies with immediate dispatch. If you can't locate the meter or feel unsafe, evacuate the property and call from outside. We'll make the system safe, locate the leak, then explain the required repairs.
Do you work in strata buildings and can you coordinate with body corporate?
We regularly work in strata buildings across Clovelly and can coordinate with strata managers, building managers, and owners corporations for access, responsibility boundaries, and documentation. For emergency work affecting multiple units or common property, we respond immediately then provide detailed reports suitable for body corporate records and insurance claims.
What's included in your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship on installations and repairs we complete. If a fault develops due to how the work was performed, we return and fix it at no charge. The warranty does not cover deterioration on parts, damage from misuse, or faults unrelated to our work. Manufacturer warranties cover hardware and appliances we install, with terms varying by product.