Plumbing FAQ's in Chullora
These questions reflect what Chullora residents ask most often about emergency plumbing, pricing, and service expectations. If your question isn't covered here, our phone line is staffed 24/7.
How quickly can you reach properties in the 2190 area?
We dispatch immediately from West Sydney hubs for emergency jobs, with arrival timing depending on current bookings and traffic conditions. You receive an ETA when booking and can confirm technician identity on arrival. For non-urgent work, same-day service is available subject to scheduling.
Is there a call-out fee for Chullora properties?
Many service areas have no call-out fee, but it's worth confirming when booking. If a call-out fee applies, we explain it upfront before dispatch. Once onsite, we provide a fixed-price quote for the work; if you proceed, the call-out fee is typically absorbed into the job cost.
What does "fixed transparent pricing" actually mean?
We assess the job onsite, confirm the scope, and provide a fixed price before starting work. The price is by the job, not by the hour, and includes parts, labour, and testing. There are no hidden costs; the price quoted is the price paid. You can decide whether to proceed once scope and cost are clear.
What's the first step when I call for an emergency?
Our phone line is staffed around the clock. We ask about the fault, assess urgency, and dispatch the nearest available licensed plumber (NSW) with the right equipment. For active gas leaks or burst pipes, we provide brief safety guidance while the plumber is on the way. You don't need to diagnose the fault; we confirm the cause onsite.
What if the problem is worse than it first appeared?
If inspection reveals additional scope such as structural damage or compliance work, we explain the options and provide a separate quote before proceeding. You're not committed to additional work; we confirm scope and pricing at each stage. The original quote remains fixed for the work initially agreed.
Do you provide documentation for landlords and agents?
Yes. We provide receipts, invoices, and compliance certificates where required for regulated work. Documentation is suitable for landlords, agents, strata records, and insurance claims. For gas fitting and sewer line work, certificates are lodged with the relevant authority and a copy is provided for your records.
What insurance do you carry and what does it protect?
We're comprehensively insured with Public Liability and Workers Compensation. Public Liability protects you if accidental property damage occurs during work. Workers Compensation covers workplace injuries on the job. All attending technicians are licensed in NSW and police-checked for your security.
Can you work in strata or commercial properties?
Yes. We coordinate with property managers and strata committees for access, follow site induction requirements, and provide documentation for maintenance logs and compliance records. For common property work, we confirm responsibility boundaries and obtain necessary approvals before starting.
What's covered by your workmanship warranty?
Our Lifetime Labour Warranty covers the quality of our workmanship on completed repairs and installations. If a fault develops due to our work, we return and fix it at no charge. Manufacturer warranties cover the hardware and appliances themselves; we provide those warranty details at handover.
Do you clean up after the job is finished?
Yes. We use drop sheets to protect floors and surfaces, wear boot covers when requested, and clean up the work area before leaving. Debris generated by the work is removed from site. We aim to leave the area as tidy as we found it, with the issue resolved and tested.
