Emergency Plumbing FAQ's in Arndell Park
Common questions about emergency plumbing in Arndell Park. If your question isn't covered here, call us and we'll explain what's involved and confirm whether your situation requires urgent attention.
How quickly can Fixed Today reach Arndell Park for an emergency?
We dispatch the nearest available correctly licensed plumbing technician from our West Sydney hub when you call, with urgent jobs prioritised first. An ETA is provided at booking based on current job load and traffic conditions. Exact timing varies, but we aim to reach most West Sydney locations promptly. If the situation involves active gas smell or major water escape, we can provide brief safety-first guidance by phone while the plumber is on the way.
What does "fixed upfront pricing" mean in practice?
Fixed upfront pricing means we assess the fault onsite, explain what's required in plain English, then provide a fixed-price quote before starting any repair work. The quote includes labour, parts, and site cleanup. The price quoted is the price paid, with no surprise charges added once work begins. You decide whether to proceed once scope and price are confirmed. If diagnostics reveal additional issues, we explain the options and provide a revised quote before proceeding.
Is there a call-out fee for emergency plumbing in Arndell Park?
Call-out fee arrangements vary depending on the job type and timing. When you call to book, confirm the call-out fee status for your specific situation. Our fixed-price quote (provided onsite before work starts) includes all costs, so there are no hidden fees added later. If the job proceeds, the call-out fee is typically absorbed into the total quoted price.
What should I do immediately if I smell gas in my Arndell Park property?
If you smell gas, turn off the gas supply at the meter if it's safe to do so, ventilate the area by opening doors and windows, avoid using electrical switches or open flames, and call us immediately. We'll dispatch a licensed gas fitter to assess the situation, make it safe, and complete the necessary repairs. Do not attempt to locate or repair the leak yourself, as gas leaks present serious fire and explosion risk.
How do I know if a plumbing issue is urgent or can wait?
Urgent issues include active water or gas leaks, sewer backups, complete hot water service system failures, or any situation that risks property damage or safety. If you're unsure, call us and we'll confirm the priority level based on what you describe. Non-urgent work (such as a slow-draining sink or a dripping tap) can usually be scheduled at a convenient time, while emergencies are dispatched immediately.
What causes blocked drains in older Arndell Park properties?
Blocked drains in older properties are commonly caused by tree root intrusion in aging terracotta or clay pipes, or by Fat, Oil, and Grease buildup in kitchen lines. Fine roots enter microscopic cracks in old pipes, expand over time, and trap debris. In kitchen drains, FOG solidifies as it cools and creates blockages. We use CCTV cameras to locate the blockage and high-pressure water jetting to clear it, then assess the pipe condition to confirm whether structural repair is needed.
Does Fixed Today service strata and commercial properties in Arndell Park?
Yes, we service strata complexes, commercial properties, and light industrial sites across Arndell Park. Strata work includes shared drainage, common hot water supply systems, and responsibility boundary assessments. Commercial work includes maintenance, compliance testing, and emergency repairs. We provide clear documentation suitable for strata records or business maintenance logs, and we follow site induction and access requirements where applicable.
What is included in your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship on all plumbing repairs and installations we complete. If a fault occurs due to our workmanship, we'll return and rectify it at no additional charge. The warranty does not cover wear and tear, damage caused by third parties, or manufacturer defects in parts (which are covered by the manufacturer's warranty). It's our accountability commitment, ensuring the work we complete is durable and reliable.
Can you repair hot water systems on the first visit?
Many hot water repairs are completed on the first visit, provided the fault is straightforward and we carry the required parts. Common repairs include replacing heating elements, thermostats, or pressure relief valves. If the system requires a specialised part or if replacement is more cost-effective than repair, we explain the options and provide a fixed-fee quote. Replacement installations are typically scheduled for a return visit to ensure the correct unit is sourced and installed to Australian Standards.
What does "fully insured" mean for me as a customer?
Fully insured means we carry Public Liability insurance and Workers Compensation insurance. Public Liability protects you if accidental property damage occurs during our work. Workers Compensation protects you in relation to workplace injuries on the job. These policies are current and maintained, giving you protection and added reassurance when we're working on your property.