Emergency Plumbing FAQs for Grays Point
These are common questions from Grays Point residents dealing with urgent plumbing issues. If your question isn't covered, call us anytime on 1800 349 338 and we'll walk you through what's involved.
How quickly can a plumber get to Grays Point for an emergency?
Urgent jobs are sent out immediately, with the nearest available technician allocated from local Sydney dispatch points including Dolans Bay. Arrival timing depends on current bookings, traffic conditions, and your location within Grays Point, but an ETA is provided when you book so you know when to expect the plumber. For active leaks or gas smells, we can provide brief safety-first guidance by phone while the technician is on the way.
What's included in the fixed-price quote for emergency work?
The fixed-price quote covers the diagnosed fault, labour, parts required, and site cleanup. It's provided after the plumber assesses the system onsite and confirms what's involved. The price is by the job, not by the hour, and there are no hidden fees. If inspection reveals additional faults or structural damage, those options are explained and quoted separately before any extra work proceeds.
Is there a call-out fee for emergency plumbing in Grays Point?
Call-out fee policies vary by service area and job type. For many Sydney suburbs, including parts of the South Sydney district, no call-out fee applies for standard emergency work. It's best to confirm the call-out fee status when booking, as some after-hours or long-distance callouts may involve a service charge that's explained upfront before the technician is dispatched.
What should I do if a pipe bursts while waiting for the plumber?
If water is actively spraying, the priority is stopping the flow to minimise damage. If it's safe to do so, turn off the water supply at the mains; usually located near the front boundary or in a meter box. Move valuables away from the problem area and contain the water with towels if possible. If you're unsure where the mains tap is or it's not safe to access, stay clear of the water and wait for the plumber to isolate it. We can talk you through basic safety steps by phone if needed.
Can emergency plumbing be done after hours in Grays Point?
Yes. Emergency plumbing support is available 24/7, including nights, weekends, and public holidays. The same process applies: the fault is assessed onsite, scope is clarified, and a fixed-price quote is provided before we start. After-hours pricing may differ due to availability and urgency, but the quote is always provided upfront so you can decide whether to proceed.
What's the difference between an urgent job and a standard booking?
Urgent jobs involve active leaks, gas smells, severe blockages causing backflow, or faults creating immediate safety or property damage risks. These are allocated immediately to the nearest available plumber. Standard bookings are scheduled for non-urgent repairs, maintenance, or installations where timing is flexible. If you're unsure whether your situation is urgent, call us and we'll confirm the priority level and book accordingly.
Do you service strata properties and rental homes in Grays Point?
Yes. We work in strata buildings, rental properties, and commercial sites across Grays Point and the South Sydney region. For strata jobs, we can coordinate with building managers and follow site requirements like sign-in procedures. For rentals, we provide documentation suitable for agents and landlords, and can explain responsibility boundaries between lot owners and common property where relevant. Access arrangements are confirmed when booking.
What if the blockage or leak is worse than expected once you start?
If diagnostics reveal additional faults, such as structural pipe damage during a blockage clearing or multiple leak points during a burst pipe repair, we stop, explain the findings, and provide a revised quote before proceeding. You're not committed to additional work until scope and price are both confirmed. The goal is transparency: you decide what gets done based on full information, not surprises at the end.
How do you protect floors and finishes during emergency repairs?
We use drop sheets or protective covers in work areas to protect floors, benchtops, and finished surfaces. Boot covers are worn in homes when requested or when conditions require it. If the repair involves cutting access panels, removing tiles, or working near stone or timber finishes, we explain what's involved before starting and take reasonable care to minimise mess. The work area is cleaned up at the end, and debris is removed.
Are your emergency plumbers licensed and insured in NSW?
Yes. All attending technicians are fully licensed NSW plumbers under Licence 305428C. Fixed Today Plumbing carries full Public Liability insurance, which provides protection if accidental property damage occurs during the job, and Workers Compensation insurance, which covers workplace injuries on site. Police checks and background checks are completed for all technicians, and identification is confirmed on arrival.
