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Most Frequently Asked Plumbing Questions

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We get a lot of calls throughout the day from people wanting to know about their plumbing issues. And we try and get to the bottom of every plumbing issue from that first point of contact as best as we can. And even though a plumbing problem really needs a visual assessment to be able to determine what the issue is and to find the best solution, its always the best idea to contact a local and licenced plumber to determine the best steps to getting your plumbing problem solved. In this blog, we answer some of the most frequently asked plumbing questions.

Do you charge anything to come out?

This question is very important as it lets the potential customer know if it will cost them anything to get a plumber out. Every plumbing company runs differently and has their own policies in place. A call out fee is a charge for the plumber to come out to you. This may be different from a ‘quoting fee’ and some companies may charge both or one or the other.

Can you give a rough price over the phone?

Some plumbing companies have a pricing guideline that they refer to when discussing pricing with a potential customer over the phone. Other companies do all of their quoting onsite. Getting a rough price over the phone is good to get an idea of the costs involved for a plumbing job, but it is not ideal as there could be variations that the potential customer is not aware of. Getting an onsite quote is best as all of the information of the works involved is readily available.

My drain is blocked, what can I use to unblock my drain?

Drains come in different sizes such as storm water drains to kitchen sink drains. And every blockage varies in severity. For smaller drains, a plunge will be sufficient to clear any debris lodged inside. For larger drains such as sewer and storm water, a high-pressure jet blaster and possibly CCTV camera will be needed to locate the blockage and clear it up. All blocked drains should be investigated thoroughly to find out the cause and find a permanent solution. A licenced plumber will have this equipment on hand and the experience in handling this equipment safely and effectively.

My water bill is unusually high, could I have a possible water leak?

This issue may be tricky if there is no visible water around. A thorough investigation is needed to determine exactly where the leak is coming from. Most signs of a water leak are an unusually high water bill, water meter ticking over faster than normal and sometimes, rattling and banging noises coming from pipes in the wall. Call your licenced water leak expert to locate your leak and find you a permanent solution for your water leak.

I can smell gas in my home, do I have a gas leak? What should I do?

This concern is very important and should be treated seriously. The first step should be to turn off the gas meter and ensure there are no naked flames open. Remove yourself from the suspected area and call your trusted and licenced gas plumber to investigate the gas leak as soon as possible. Follow any advice from the plumber whilst you are waiting.

 

If you have any plumbing questions, make sure you call your local Sydney plumber. Fixed Today are happy to discuss any plumbing issue or concern you may have, no matter how big or small. We only ever give honest and upfront permanent solutions that work best for you and your home.

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What they say about us

Our Satisfied Clients

I found Steven to be very professional and helpful. The boys went out of their way to fix and suggest long term solutions to a problem that could have cost me big in the future. I would not hesitate to recommend Fixed Today!

Bruno Vales
Google

Fixed today plumbing is true to their word. The service was great, Steve is very professional and gave some great advice.

Robyn Field
Google

Fixed Today is an amazing company, their customer service is a 10/10. Above and beyond for every job and they cater to the needs of my sites, their response time and attention to detail is phenomenal. Highly recommend Steve and his team from Fixed Today!

Isabel Casey
Google

We moved into our new house without realizing there was a blockage. Steve’s service was outstanding. He arrived and was on the way to solving the issue within an hour of us calling. His no-nonsense approach has allowed us to be excited to move into our new home again. Thanks so much.

Hayley Legg
Google

Highly recommend. Marvin fixed a blocked drain at our home. He was friendly, upfront with the pricing and clean. He also provided suggestions on how to prevent the problem from happening again which was considerate and nice. I would call them again!

Sofie Dimos
Google

Highly recommended. After calling another plumber, our blocked shower and basin was still not fixed. Marvin came to the rescue. Same day service – he was on time, honest, and knew exactly what needed to be done to get the job completed the first time!! I will be calling again!

Aret Elamasian
Google

Highly recommend! We were recommended by a friend who used Fixed today and we could not be happier. The job was carried out exactly the way it was explained and they even cleaned up.

Andrew David
Google

We had two separate issues, a burst pipe in the laundry and the hot water system needed replacement. The team came on the same day and fixed the leak and replaced the hot water system. Very professional, friendly, clean and efficient. I would recommend Fixed Today to all my friends.

Bianca McConell
Google

Nothing was too much for Steve and Jamie. They sourced a new toilet cistern and fitted it the same day. All cleaned up after the job was done too. Highly recommended.

Alan Greaves
Google

Had Steven over and he solved my tab and got water issues so quickly! Called the next day to check up and ensure all was working well. Really hard to get good service these days and this company deserves massive praise!!! Amazing service

Nathalia S
True Local

Prompt to arrange inspection and find issue. Pricing was a bit expensive, but did a good job. Steve is easy to communicate with and returns calls.

Keen Consumer
True Local

Steve & team did a great job around the house and were very quick.

Valchuba
True Local

Great experience . This is a customer focused business who did a great job at a reasonable price. Terrific with an elderly client under difficult circumstances. Thank you so much.#reviewtowin

J Greenaway
True Local

Very good plumber, very reliable

Damiem Esposito
True Local

Thanks for fixing my blocked drain efficiently and with little fuss. Great service from Mathew and Marvin. 5 Stars!

Dela
True Local

Thanks for replacing our Hot water System at such short notice and in the dark! Competitive pricing and courtesy calls to let me know you were running behind a huge help . All very much appreciated. Would recommend these guys and wouldn’t hesitate to use them again.

Suzy
True Local

Really you are fabulous for give your best service , I just called you and you were at my home.However the fault in pipe joint was small but you gave your precious time for solving such type of small things without any extra charges.Thanks for that guys.

Leo B
True Local

Great service and price Will definitely use again

Scott
True Local

Hi Fixed Today thanks for un blocking the pipe that was overflowing I was having a panic attack until u guys came and fixed thank u again

Shabe
True Local

Thank you for your prompt service will definitely recommend your company,

Linda Burke Harden
True Local

Steve installed a new hot water system for me. He’s very well price and has outstanding workmanship. Well done Steve. Thanks

Steve
True Local

Thanks Steve for your quick response and honest feedback. Although I was a bit embarrassed at how simple the hot water fix was, you did advise me earlier that it could be a simple do-it-yourself fix. Happy to give you the business. Darren

Dazmenow
True Local

Had a problem with the hot water system. Steve diagnosed the problem quickly and found that it was a faulty thermostat. Replaced the part and solved the problem. Steve communicated well and was very professional. Would recommend Steve for any of your plumbing problems

Colin
True Local

Steve is honest and reliable… friendly and professional… no job too big or small.

Steven Bou
True Local

thank you steven, job well done

Touke
True Local

I found Steve and his team on here – After speaking to approx. 6 other plumbers Steve answered all our questions and had his team here to fix our problem within the hour (in the dark!) Might I also say he was the cheapest! I would highly recommend these guys to anyone looking for a plumber that doesn’t want to rip you off. Thanks again Steve.
Craig – Seven Hills

Craig
True Local

Thanks to the team at Fixed Today. Great fast friendly service. Got the job done right first time no hassles. Highly recommended.

Patrick Gh
True Local

Thankyou to Steve and his team for all the plumbing work they done at my house. Renovating two new bathrooms seemed hard but Steve and his team made it so easy. Very professional, hardworking and efficient. Love the way my bathroom turned out so modern would recommend to anymore!!

Vanessa Shaw
True Local

These guys are awesome, I had a leaking pipe in the morning they instructed me to turn the water off at the main until they came they where there with in the hour and fixed the pipe and mind you the price was very reasonable.. Thanks guys.

Marvin Shm
True Local

Thank Steve, prompt service just wanted to say keep up the great work with us.

CtCC Group Pty Ltd
True Local

I would recommend these guys to anyone. On time very professional and there prices are very reasonable for great service and top quality products.

Lili Bossnija
True Local

This is the second time I have used Platinum hot water and plumbing. On both occasions I have been 100% satisfied with the service. It is very rare to find tradesmen that demonstrate professionalism and have genuine pride in their work. Will highly recommend them

Vanessa Va
True Local

Thanks Steve for a great job , you and your team are great due to your reliability and honesty Also very well priced ! Well recommend and use your services again

George Zab
True Local

Thanks very much Steve for coming at such short notice to help fix our toilet! Rescued us from another long weekend of hassle. A very professional job! Highly recommended!

Gareth
True Local

Thanks guys u did a really good job fixing the leak under my sink.

Norma Bahb
True Local

Thanks for fixing my plumbing issue. Very courteous and professional service. Much appreciated

Roger Mendis
True Local

Prompt service, good advice and price quoted before job done. Would recommend to friends.

Fran B
True Local

Thanks for your help great friendly service, prices up front would certainly use you guys again

Louise Saunders
True Local