We get a lot of calls throughout the day from people wanting to know about their plumbing issues. And we try and get to the bottom of every plumbing issue from that first point of contact as best as we can. And even though a plumbing problem really needs a visual assessment to be able to determine what the issue is and to find the best solution, its always the best idea to contact a local and licenced plumber to determine the best steps to getting your plumbing problem solved. In this blog, we answer some of the most frequently asked plumbing questions.
Do you charge anything to come out?
This question is very important as it lets the potential customer know if it will cost them anything to get a plumber out. Every plumbing company runs differently and has their own policies in place. A call out fee is a charge for the plumber to come out to you. This may be different from a ‘quoting fee’ and some companies may charge both or one or the other.
Can you give a rough price over the phone?
Some plumbing companies have a pricing guideline that they refer to when discussing pricing with a potential customer over the phone. Other companies do all of their quoting onsite. Getting a rough price over the phone is good to get an idea of the costs involved for a plumbing job, but it is not ideal as there could be variations that the potential customer is not aware of. Getting an onsite quote is best as all of the information of the works involved is readily available.
My drain is blocked, what can I use to unblock my drain?
Drains come in different sizes such as storm water drains to kitchen sink drains. And every blockage varies in severity. For smaller drains, a plunge will be sufficient to clear any debris lodged inside. For larger drains such as sewer and storm water, a high-pressure jet blaster and possibly CCTV camera will be needed to locate the blockage and clear it up. All blocked drains should be investigated thoroughly to find out the cause and find a permanent solution. A licenced plumber will have this equipment on hand and the experience in handling this equipment safely and effectively.
My water bill is unusually high, could I have a possible water leak?
This issue may be tricky if there is no visible water around. A thorough investigation is needed to determine exactly where the leak is coming from. Most signs of a water leak are an unusually high water bill, water meter ticking over faster than normal and sometimes, rattling and banging noises coming from pipes in the wall. Call your licenced water leak expert to locate your leak and find you a permanent solution for your water leak.
I can smell gas in my home, do I have a gas leak? What should I do?
This concern is very important and should be treated seriously. The first step should be to turn off the gas meter and ensure there are no naked flames open. Remove yourself from the suspected area and call your trusted and licenced gas plumber to investigate the gas leak as soon as possible. Follow any advice from the plumber whilst you are waiting.
If you have any plumbing questions, make sure you call your local Sydney plumber. Fixed Today are happy to discuss any plumbing issue or concern you may have, no matter how big or small. We only ever give honest and upfront permanent solutions that work best for you and your home.