If you smell gas, leave the affected area and call for help from a safe location. Do not use flames, electrical switches, appliances or a phone in the area. Call Triple Zero (000) if there is a fire or immediate danger.
Gas leak repair time and price can only be confirmed after an appropriately licensed gasfitter isolates and tests the installation. An accessible, isolated fault may be repaired during the initial attendance. Concealed pipework, multiple defects, access work, unavailable parts or gas distributor involvement can take longer.
What affects the timeframe and price?
Locating and testing the leak form part of the job. The scope may increase when:
- pipework is concealed in a wall, under flooring or underground
- access work or another trade is required
- there are multiple leaks or extensive pipe damage
- replacement parts are unavailable
- testing identifies another defective section
- the fault involves the meter or distribution network.
The smell’s strength does not reliably indicate the leak’s location, complexity or repair time. Pricing also depends on the actual cause, property location, access, materials, labour, current market conditions and faults found during testing. A licensed gasfitter should inspect the installation and provide a situation-specific written quote.
What happens before the gas is restored?
The gasfitter must isolate the fault, complete the repair and perform the applicable safety checks before returning the installation to service. A visible repair alone does not mean the system is safe.
Gasfitting is licensed work in NSW. Do not test, repair or reconnect gas pipework yourself.
What should you do if you smell gas?
Treat a suspected gas leak as urgent. Leave the affected area and call for help from a safe location.
- Do not smoke, light flames or operate electrical switches or appliances.
- Do not use a phone in the affected area.
- Do not attempt to find or repair the leak.
- If there is a fire or immediate danger, call Triple Zero (000) from a safe place.
For suspected pipework or appliance-connection leaks on the property, contact an appropriately licensed gasfitter. For a possible meter or street-network leak, call the gas distributor’s emergency line shown on your gas bill. Responsibility boundaries vary by property and network, so the distributor or gasfitter may need to confirm who handles the repair.
For a suspected customer-side leak in Sydney, contact our licensed gas-leak team from a safe location.