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Terms & Conditions

PERFORMANCE OF CONTRACT 1.For the consideration stated in this Agreement, Fixed Today (The Firm) agree that the Work will be performed in a manner, using suitable materials within a reasonable time and by or under the control and supervision of the holder of a license in compliance with NSW Legislation.

DESCRIPTION OF WORK 2. The description of work is based on the inspection by a representative of The Firm, but the actual extent of work involved in some cases may not be evident before the work commences. Any estimate or budget price given by the representative from the Firm is in good faith but without any warranty as to the final amount payable The Firm will as soon as practical advise the Client of any substantial unforeseen problems and any increase in price, and so the Client should ensure he or she can be contacted and recognise that, aged and deteriorated plumbing fixtures, piping and appurtenances may no longer be serviceable and I agree to hold Fixed Today blameless for any damage or destruction to those items as a result of these conventional repair efforts.

VARIATIONS 3. The Work may be varied by written agreement between the Client and The Firm. Any variation to the work may incur additional charges for materials and other items.

FLAT RATE JOBS 4. Conditions of flat rate jobs are not based on time and a breakdown of time and material will not be given except in percentages.

OTHER EXTRAS 5. In addition to the changes indicated the Client must pay for such items such as special plant and equipment hire, statutory permit or inspection fees, which The Firm considers are required to carry out the Work. Receipts for such payment will be made available if required. Any additional treatment required to comply with legislation will be specified in the account rendered. The Client shall reimburse The Firm the amount of such payments plus 15%.

PAYMENT 6. Progress of final payment claims shall be made daily, weekly or on completion whichever The Firm request. Payments shall be payable on demand or within seven days net from the date of issue.

INTEREST ON UNPAID AMOUNTS 7. The Client shall pay The Firm interest on any amount not paid within 14 days from the due date or the date of termination pursuant to clause 6. The interest shall be at the Bankcard interest rate, current as such date and shall be calculated from such date until the date of payment.

DRAIN BLOCKAGES 8. The presence of root growth or blockages generally indicates damaged pipes. The damage cannot be rectified by simply removing the root growth or clearing of drain. For that reason, removal of root growth or the blockage alone carries no warranty that similar problems will not occur.

TERMINATION OF CONTRACT 9. The Client may terminate the contract before completion of the Work. If the Client instructs The Firm to cease work before the Works completed, the Client shall immediately pay for all necessary inspections by any relevant authority and all work carried out and materials used up to the time. The Firm ceases work, including any work carried out after the Clientā€™s instructions are given in order to the site of Work secure as to the health and safety as required by relevant legislation. In addition the Client must pay for any materials The Firm for the Work which The Firm is unable to reuse for work it is contracted to perform for the other clients. The value to be solely determined by The Firm.

DISPUTES 10. If any dispute arises between the client as to matters concerning the performance of the contract, the client complaining shall immediately notify The firm in writing of the particular mater in dispute. If a written notice of complaint is not given then it is presumed that the work has been carried out to the satisfaction of both parties.

NOTE ON SETTLEMENT OF DISPUTES 11. If differences still persist despite discussion then the Client and The Firm agree that before commencing any legal proceedings they will attempt to resolve those differences by mediation before a qualified mediator. The costs of such mediation to be born equally between the Client and The Firm.

LIMIT OF LIABILITY 12.1 except as expressly stated in their Agreement the Firm makes no warranties or representations, express or implied as to the merchants ability or fitness for purpose of any materials or services provided. The Firm shall not be liable for any losses or damages what so ever suffered by the Client or any other person as a result of any work performed or of any failure by the Company. 12.2 Where the Trade Practices Act 1974 or any other legislation implies any warranties or conditions into this Agreement or imposes any obligations on The Firm in favour of the Client which cannot be excluded, restricted or modified, or it is so to a limited extent The Firm is entitled so to do its liability to the Client shall, at its option, be limited to: 12.2.1 case of materials or goods: (i) the replacement of the materials or goods or the supply of equipment materials or goods; (ii) the payment of the costs of replacing the materials or goods or at acquiring equivalent materials or goods; (iii) the payment of the costs of repairing the materials or goods, or (iv) the repair of the materials or goods; and 12.2.2 in the case of services (i) the supply of the services again; (ii) the payment of the cost of having the services supplied again CLEARING OF BLOCKED DRAINS Dear Customer, The attached invoice has been rendered for the CLEARING ONLY, of a blocked drain. Simple clearing the drain does not imply that the cause of the blockage has been rectified. Blocked drains are generally caused by any one of the following factors (a) Tree roots (b) Faulty joints or broken pipes caused by movement of the surrounding ground or building. (c) Objects which have entered the drain e.g. childrenā€™s toys, sanitary napkins/tampons, disposable nappies. The association suggest that when a drain blocks for a second time, you request further investigations to determine the cause. Once the cause is located an estimate of the cost of rectification can be made. We thank you for your valued business and hope that you will appreciate that in most instances, it is not possible to precisely determine a fault in the unseen. E.g. an underground drain, without a thorough investigation.


What they say about us

Our Satisfied Clients

I found Steven to be very professional and helpful. The boys went out of their way to fix and suggest long term solutions to a problem that could have cost me big in the future. I would not hesitate to recommend Fixed Today!

Bruno Vales

Fixed today plumbing is true to their word. The service was great, Steve is very professional and gave some great advice.

Robyn Field

Fixed Today is an amazing company, their customer service is a 10/10. Above and beyond for every job and they cater to the needs of my sites, their response time and attention to detail is phenomenal. Highly recommend Steve and his team from Fixed Today!

Isabel Casey

We moved into our new house without realizing there was a blockage. Steveā€™s service was outstanding. He arrived and was on the way to solving the issue within an hour of us calling. His no-nonsense approach has allowed us to be excited to move into our new home again. Thanks so much.

Hayley Legg

Highly recommend. Marvin fixed a blocked drain at our home. He was friendly, upfront with the pricing and clean. He also provided suggestions on how to prevent the problem from happening again which was considerate and nice. I would call them again!

Sofie Dimos

Highly recommended. After calling another plumber, our blocked shower and basin was still not fixed. Marvin came to the rescue. Same day service – he was on time, honest, and knew exactly what needed to be done to get the job completed the first time!! I will be calling again!

Aret Elamasian

Highly recommend! We were recommended by a friend who used Fixed today and we could not be happier. The job was carried out exactly the way it was explained and they even cleaned up.

Andrew David

We had two separate issues, a burst pipe in the laundry and the hot water system needed replacement. The team came on theĀ same day and fixed the leak and replaced the hot water system. Very professional, friendly, clean and efficient. I would recommend Fixed Today to all my friends.

Bianca McConell

Nothing was too much for Steve and Jamie. They sourced a new toilet cistern and fitted it the same day. All cleaned up after the job was done too. Highly recommended.

Alan Greaves

Had Steven over and he solved my tab and got water issues so quickly! Called the next day to check up and ensure all was working well. Really hard to get good service these days and this company deserves massive praise!!! Amazing service

Nathalia S
True Local

Prompt to arrange inspection and find issue. Pricing was a bit expensive, but did a good job. Steve is easy to communicate with and returns calls.

Keen Consumer
True Local

Steve & team did a great job around the house and were very quick.

True Local

Great experience . This is a customer focused business who did a great job at a reasonable price. Terrific with an elderly client under difficult circumstances. Thank you so much.#reviewtowin

J Greenaway
True Local

Very good plumber, very reliable

Damiem Esposito
True Local

Thanks for fixing my blocked drain efficiently and with little fuss. Great service from Mathew and Marvin. 5 Stars!

True Local

Thanks for replacing our Hot water System at such short notice and in the dark! Competitive pricing and courtesy calls to let me know you were running behind a huge help . All very much appreciated. Would recommend these guys and wouldn’t hesitate to use them again.

True Local

Really you are fabulous for give your best service , I just called you and you were at my home.However the fault in pipe joint was small but you gave your precious time for solving such type of small things without any extra charges.Thanks for that guys.

Leo B
True Local

Great service and price Will definitely use again

True Local

Hi Fixed Today thanks for un blocking the pipe that was overflowing I was having a panic attack until u guys came and fixed thank u again

True Local

Thank you for your prompt service will definitely recommend your company!

Linda Burke Harden
True Local

Steve installed a new hot water system for me. He’s very well price and has outstanding workmanship. Well done Steve. Thanks

True Local

Thanks Steve for your quick response and honest feedback. Although I was a bit embarrassed at how simple the hot water fix was, you did advise me earlier that it could be a simple do-it-yourself fix. Happy to give you the business. Darren

True Local

Had a problem with the hot water system. Steve diagnosed the problem quickly and found that it was a faulty thermostat. Replaced the part and solved the problem. Steve communicated well and was very professional. Would recommend Steve for any of your plumbing problems

True Local

Steve is honest and reliable… friendly and professional… no job too big or small.

Steven Bou
True Local

thank you steven, job well done

True Local

I found Steve and his team on here – After speaking to approx. 6 other plumbers Steve answered all our questions and had his team here to fix our problem within the hour (in the dark!) Might I also say he was the cheapest! I would highly recommend these guys to anyone looking for a plumber that doesn’t want to rip you off. Thanks again Steve.
Craig – Seven Hills

True Local

Thanks to the team at Fixed Today. Great fast friendly service. Got the job done right first time no hassles. Highly recommended.

Patrick Gh
True Local

Thankyou to Steve and his team for all the plumbing work they done at my house. Renovating two new bathrooms seemed hard but Steve and his team made it so easy. Very professional, hardworking and efficient. Love the way my bathroom turned out so modern would recommend to anymore!!

Vanessa Shaw
True Local

These guys are awesome, I had a leaking pipe in the morning they instructed me to turn the water off at the main until they came they where there with in the hour and fixed the pipe and mind you the price was very reasonable.. Thanks guys.

Marvin Shm
True Local

Thank Steve, prompt service just wanted to say keep up the great work with us.

CtCC Group Pty Ltd
True Local

I would recommend these guys to anyone. On time very professional and there prices are very reasonable for great service and top quality products.

Lili Bossnija
True Local

This is the second time I have used Platinum hot water and plumbing. On both occasions I have been 100% satisfied with the service. It is very rare to find tradesmen that demonstrate professionalism and have genuine pride in their work. Will highly recommend them

Vanessa Va
True Local

Thanks Steve for a great job , you and your team are great due to your reliability and honesty Also very well priced ! Well recommend and use your services again

George Zab
True Local

Thanks very much Steve for coming at such short notice to help fix our toilet! Rescued us from another long weekend of hassle. A very professional job! Highly recommended!

True Local

Thanks guys u did a really good job fixing the leak under my sink.

Norma Bahb
True Local

Thanks for fixing my plumbing issue. Very courteous and professional service. Much appreciated

Roger Mendis
True Local

Prompt service, good advice and price quoted before job done. Would recommend to friends.

Fran B
True Local

Thanks for your help great friendly service, prices up front would certainly use you guys again

Louise Saunders
True Local